Terms and Condition

This website is operated by Luxury Decor Ltd. The terms “we”, “us”, and “our” refer to Luxury Decor Ltd. The use of our website is subject to the following terms and conditions of use, as amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website.
Please review the Terms carefully. The Terms apply to all users of our website, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorized to access our website, use any of our website’s services or place an order on our website.
You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your province or state of residence and are legally capable of entering into a binding contract.
You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems.You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.

We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website.
You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes. You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.
All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction.
Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in Canadian dollars.We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.

We do not guarantee the accuracy of the colour or design of the products on our website. We have made efforts to ensure the colour and design of our products is displayed as accurately as possible on our website.

Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the License Agreement, if any, which accompanies or is provided with the software.
You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content (collectively, the “Content”) that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership.
You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content.You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your Content will not be unlawful, abusive or obscene nor will it contain any malware or computer virus that could affect our website’s operations. You will be solely liable for any Content that you make and its accuracy. We have no responsibility and assume no liability for any Content posted by you or any third-party.

We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.

Please see our Privacy Policy to learn about how we collect, use, and share your personal information.
Please note that our website may contain typographical errors or inaccuracies. While we try to ensure accuracy, we reserve the right to correct any pricing, typographical, or other errors without prior notice (including after an order has been submitted), and to cancel or refuse to accept any order based on an incorrect price or description. Such corrections or cancellations may be made even after an order is accepted, to the extent permitted by applicable law.
Website
You assume all responsibility and risk with respect to your use of our website, which is provided “as is” without warranties, representations or conditions of any kind, either express or implied, with regard to information accessed from or via our website, including without limitation, all content and materials, and functions and services provided on our website, all of which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website or its functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that make our website available are free of viruses or other harmful components.The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website.

In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages.

Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.

Minor reflections and slight color variations may be considered normal as each product is hand made. All our products match the description provided on the website.
You agree to defend and indemnify us, and hold us and our affiliates harmless, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.
The Terms and any documents expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.
Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.
Any headings and titles herein are for convenience only.
If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
Any disputes arising out of or relating to the Terms, the Privacy Policy, use of our website, or our products or services offered on our website will be resolved in accordance with the laws of the Province of Alberta without regard to its conflict of law rules. Any disputes, actions or proceedings relating to the Terms or your access to or use of our website must be brought before the courts of the Province of Alberta in the City of Edmonton, Alberta and you irrevocably consent to the exclusive jurisdiction and venue of such courts.
Please send all questions, comments and feedback to us at info@luxury-decor.ca
We will allow you to exchange merchandise or return for full refund within 15 days of when the item was received by you with receipt or proof of purchase. If 15 days or more have passed since your purchase, we cannot offer you a refund or an exchange. The merchandise must be unopened in the original packaging and not damaged and new condition. Separate charges will be applied if you want us to pick up your merchandise or deliver the replacement merchandise. The customer is responsible for paying to return merchandise.
All returned items must be sent back to us using the original shipping boxes and packaging materials. Installed products with cut wires or loose crystal will be subject to a fee. Upon receipt of the returned item, we will fully examine the merchandise and notify you via email within 2 business days of receipt, whether you are entitled to a return, and if any restocking fees (up to a maximum of 30%) will be applied (the merchandise is not in excellent condition and not suitable for resale unless fixed). If you are entitled to a return, we will refund your purchase price and credit will be applied to the original method of payment within 3-5 days after the merchandise was fully examined.
We do not accept returns or exchanges unless the merchandise you purchased is defective (see section Defective Merchandise). The following merchandise is non-refundable and cannot be exchanged:
Sale items;
Merchandise that is part of the deal and/or promotion;
Special order merchandise that was specifically designed and made for you (see section Special Order).
All our products are carefully checked prior to dispatch. You must make any claims for damage or defect, shortage, or errors at the time your merchandise is delivered to you. If you do not make a claim at that time, within 2 days of the merchandise received by you, you will be deemed to have accepted the product(s) and you cannot revoke your acceptance. Proof of defect and/or damage in the form of pictures will be required. In circumstances where you consider that a product is defective, you should contact us within 2 days via email info@luxury-decor.ca , with details of the product and defect/damage. Upon receipt of returned merchandise, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or replacement as a result of the defect/damage.
Shipping and handling charges are not refundable. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
We make special orders for you and work with you on your unique design and vision of the product. Once your order is placed, you will receive a proforma with items ordered and the estimated price. Once you confirm your order, we will process the order and your credit card will be charged a non-refundable 50% deposit. After your credit card is charged, you may not cancel your order or change your order.
If you wish to change your order, additional fees may be applied.If you wish to cancel your order, you must do so in writing and the deposit of 50% will not be refunded. We will be able to store your merchandise up to 3 months of arrival at our warehouse at no extra charge as long as you have already paid in full for your order. After 3 months, a 5% per month storage fees will apply, and you must pay the storage fee in full before we deliver your product(s).

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. All items offered on our website are for delivery in Canada and USA. Any shipments outside Canada and USA may be scheduled upon request.
We ship all products by Purolator. Once you place your order you may chose the method of delivery (Standard or Express) where applicable fees based on your address will be displayed. The cost of shipping will be added to the total, and invoice will outline those costs separately.We offer local delivery (Edmonton, Spruce Grove, St. Albert, Fort Saskatchewan, Sherwood Park, Devon, Beamont, Leduc, Nisku) for free, except business to business purchases. Once you order is placed we will contact you to schedule delivery at the most convenient time.

If you entered the address incorrectly and the shipment returned to us, we will charge you extra shipping fees for returned product(s) and if we have to re-ship product(s) because of an address error.

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 business days of the date of your order. Business day mean Monday to Friday, except holidays.

Shipping costs are based on the weight of your order and the delivery method. Each item has the dimensions for shipping (width x length x height, and weight of the box) under specifications tab. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to checkout page. Once at the checkout screen, shipping charges will be displayed when the address information is entered. Additional shipping charges may apply to remote areas and/or for large or heavy items. You will be advised of any additional charges on the checkout page.

If there is damage to the packaging on delivery, contact us immediately via email info@luxury-decor.ca.

All crystal fixtures are shipped including all of the hardware for a standard residential installation in Canada or the USA. Many of our lighting products are shipped untrimmed, since crystal is fragile, and depending on the style, the frame may also require assembly. Some of the lighting products we will assemble before delivery, but others would require assembly at final destination (i.e. such products may have over 8 bulbs and/or longer than 19 inches).
The price of assembling the lighting product starts from $65 CAD plus tax. Before we ship and/or deliver product to you, we will confirm if you wish Luxury Decor specialists to assemble your chosen lighting product. Please note, we are able to assemble big lighting fixtures at your house only if you are located in the local area (Edmonton, Spruce Grove, St. Albert, Fort Saskatchewan, Sherwood Park, Devon, Beamont, Leduc, Nisku).
Luxury Decor does not provide technician to install any of the lighting products nor do we make any recommendations. All lighting products must be installed in accordance with the applicable installation code by a person familiar with the construction and operation of the lighting products and the hazards involved. Luxury Decor suggests that a certified electrician should always be employed for the installation and wiring of the fixture.
In no event shall Luxury Decor Ltd. be liable and/or responsible for the following general conditions that apply to all our products where warranty coverage is not extended, but not limited to:

    • Dents, scratches, and other conditions to the product that occur over time considered as normal wear and tear.
    • Intentional damage to the product.
    • Broken product.
    • Lost or stolen product.
    • Parts or products that have been disposed and/or damaged.
    • Any modification to the product.
    • Deterioration of the product arising under inappropriate exposure to extreme conditions such as outside weather, heat,

cold.

  • The product has been subjected to standing water or other liquid (this may apply to wall art, mirrors, and wired items).
  • All incidental or consequential damages that result from user mishandling or other than its intended use in a typical
  • household capacity.
  • Damages or defects caused by chemical treatments.
  • Non-observance with use and maintenance instructions.
  • Product sold as-is.
  • Not satisfied with the product.
  • Luxury Decor provides 2 year manufacture warranty for all lighting products. If any of the warranted lighting products are found by you and reported to Luxury Decor as defective they will be replaced and repaired or refunded less an amount directly attributable to client’s prior use of the lighting product. The replacement and/or refund will take place after we complete a full examination of the product. This warranty does not cover labor or other costs or expenses to remove or assemble any defective, repaired or replaced lighting product.

    This warranty does not apply to any lighting products that have been subjected to misuse, mishandling, misapplication, connected voltage at more than 5% above standard North American Voltage, unusual use (including but not limited to use in an environment where the annual average operating ambient temperature is below 27 or above 95 degrees Fahrenheit), neglect (including but not limited to improper maintenance), accident, acts of God such as high winds, improper installation or care, failure to follow the lighting product’s written instructions for normal use and care, improper packaging of lighting products being returned to Luxury Decor, modification (including but not limited to use of unauthorized parts or attachments), or adjustment or repair. Significant lighting product exposure to chemicals, harsh cleaners, salt water or salt air will void any and all warranties on finishes.

    This warranty only applies when all components, including transformers, have been provided by Luxury Decor. Substituting another manufacturer’s product will render the warranty completely void.

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